Warranty
Guarantees on food, gear and everything between
Consumables carry our freshness guarantee. Hard goods carry the manufacturer warranty, and we handle the claim for you rather than sending you to a phone tree.
Coverage at a glance
| Product group | Cover | Period | Remedy |
|---|---|---|---|
| Dry food, treats, supplements | Freshness and condition on arrival; sealed to best-before date | 30 days | Replacement or refund |
| Wet food and pouches | Free from dents, swelling or seal failure | 30 days | Replacement or refund |
| Frozen and raw | Arrives cold, correctly packed and within date | 7 days | Replacement or refund |
| Bowls, toys, grooming tools | Manufacturing defects in materials and workmanship | 90 days | Replacement, then refund |
| Cages, carriers, hardware | Manufacturer warranty, administered by us | 1–5 years | Parts, repair or replacement per maker |
| Aquarium equipment and electricals | Manufacturer warranty, administered by us | 1–3 years | Per maker’s terms |
What is not covered
- Normal wear, chewing damage, or an animal outgrowing an item.
- Misuse, modification, incorrect assembly, or use outside the maker’s instructions.
- Food stored above 25 °C / 77 °F, in humidity, or decanted from its original bag.
- Palatability — a pet simply disliking a recipe. Our returns policy covers that instead, with store credit.
- Any veterinary cost. We are a retailer, not a manufacturer, and we make no clinical claims.
Making a claim
Email info@solopetfoods.com with your order number, a description of the fault, and photographs. Keep the item and the packaging until the claim closes — for a hard-goods claim the maker often asks for a photo of the batch label. We acknowledge within one business day, and most food claims are settled the same day without a return.
Your statutory rightsNothing here reduces the rights you have under Florida law or the Magnuson–Moss Warranty Act. Where a manufacturer’s warranty is longer or wider than ours, the manufacturer’s terms apply.