Contact us
Talk to the people who pack your order
No ticket queue and no offshore call centre. Email is answered within one business day, usually much sooner.
info@solopetfoods.com
Orders, returns, warranty claims, stock questions. Include your order number.
Phone
(904) 671-9215
Mon–Fri 9 AM–5 PM, Sat 9 AM–1 PM ET. Closed Sunday.
Post
Solo Pet Food LLC
Jacksonville, Florida, USA
Returns need an RMA number first.
Who to ask about what
| Your question | Best route | Typical reply |
|---|---|---|
| Where is my order? | Order tracking, then email | Same business day |
| Damaged or wrong item | Email with photos of item and carton | Same business day |
| Return or refund | Email for an RMA number | Within 1 business day |
| Warranty claim | Email with order number and photos | 1–2 business days |
| Stock, cases or pallets | Email or phone | 1 business day with a quote |
| Press or partnership | Email, marked for attention | 2–3 business days |
Hours
| Monday–Friday | 9:00 AM – 5:00 PM ET |
|---|---|
| Saturday | 9:00 AM – 1:00 PM ET |
| Sunday | Closed — email is still monitored for urgent frozen-delivery issues |
Before you writeHave your order number to hand (it starts with a #, in your confirmation email). For anything damaged, a photo of the item and the outer box settles the claim in one message.